Money-Back Guarantee We realize that for some of you, ordering custom t-shirts and other products online may be a new concept. With that in mind, we want to assure you that we will we are going to do everything we can to make this process an easy and successful one. We are committed to delivering high-quality products - products that match what was agreed to on your quote - and we deliver them on time. If the custom products you receive differ materially from what you were promised on your quote, if the goods are otherwise flawed, or if your order arrives later than promised, then you may return the custom goods for a full refund, within 10 days of receiving your custom order. All we ask is that you notify Custom Tees By Design before returning any goods to ensure that your return is handled quickly and accurately.